Shipping Policy

Effective Date: 11/12/2025
Last Updated: 11/12/2025

At GEMUNC, we are committed to delivering your collectibles safely, securely, and on time. Each order is handled with care by our experienced team, ensuring proper packaging and reliable dispatch through trusted courier partners. Whether you’re ordering rare banknotes, collectible coins, or numismatic accessories, our Shipping Policy is designed to give you clarity and confidence throughout the delivery process. From processing timelines to tracking updates, we aim to provide a seamless and professional shipping experience for collectors across India and abroad. 

1. Shipping Areas
We ship across India and, where feasible, internationally on request. For international orders, contact us in advance.

2. Processing Time

• Orders are processed and dispatched within 1–3 business days after payment confirmation.

• For rare/ high-value items, dispatch may take up to 5 business days (for secure packing).

3. Shipping Methods & Packaging

• Standard shipping uses trusted courier services (e.g., speed post, registered parcel, or private courier) depending on destination and order size.

• Rare, fragile, or high-value items are packed with extra padding, protective sleeves, tamper-evident seals, and tracking/insurance when requested.

• Once dispatched, you will receive a tracking number via email or WhatsApp.

4. Shipping Charges

• Domestic standard shipping charges are calculated based on weight/dimensions and destination. Charges are displayed at checkout before payment.

• For international shipping or insured shipping for high-value collectibles, additional charges apply (you will be informed before dispatch).

5. Delivery Time

• Domestic delivery generally takes 3–7 business days, depending on destination. Remote areas may take longer.

• International delivery time varies per country and customs clearance.

6. Lost or Damaged Shipments

• If the package is lost or damaged in transit, please contact us immediately (within 3 days of expected delivery).

• Provide photos of the damaged packaging and item; file a claim with courier — we will assist you. For insured shipments, GEMUNC will aim to refund or replace the item after claim confirmation.

7. Customer Responsibilities

• Ensure correct and complete shipping address, postal code, and contact number at checkout.

• Check the package at delivery; if you notice external damage, sign as “Damaged – pending inspection” and notify us immediately.

8. Contact for Shipping Queries

Email: support@gemunc.com
Phone: +91 98798 33470 / +91 99787 04044
WhatsApp: +91 78080 87575

Thank you for choosing GEMUNC.